Patient centeredness is probably the most difficult to define and thus difficult to improve dimension of healthcare quality (the other dimensions being safety, timeliness, effectiveness, efficiency, and equability). Nevertheless, sensitivity to the concepts surrounding patient centeredness is essential for a multitude of clinical and strategic reasons.
To help hospitals prepare for the Joint Commission's upcoming Patient-Centered Communication accreditation standards, the Joint Commission recently published a monograph titled Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals.
The monograph can be download here.
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