Showing posts with label High Reliability. Show all posts
Showing posts with label High Reliability. Show all posts

Sunday, July 31, 2011

Indiana's State Level Baldrige Program

Until last week, Indiana was one of the few remaining states without a Baldrige based award program. However, through the efforts of various interested groups and individuals throughout the state, and in collaboration with the Ohio Partnership for Excellence (OPE), Ohio's Baldrige based program, Indiana is no longer without.

Reflective of the strategy of the National Baldrige program to develop strong regional programs rather than each state having an independent program, Ohio recently announced its expansion into Indiana and West Virginia.

Although the details of the Indiana program is still being worked out, several Indiana individuals and organizations have already been involved with the OPE in previous years. In fact, Schneck Medical Center (Seymour, IN) will be presenting at OPE's "2011 Quest for Success" Conference coming up in September.

Link to Ohio Partnership for Excellence: http://www.partnershipohio.org/
Link to details of expansion into Indiana: http://www.partnershipohio.org/html/apply/apply_program_IN_&_WV.htm

The full text of the OPE press release follows:

Press Release
July 26, 2011
FOR IMMEDIATE RELEASE                                             


Ohio Partnership for Excellence to Expand Programs to Indiana & West Virginia
COLUMBUS, OH – The Ohio Partnership for Excellence (OPE) is now approved to offer its Baldrige-based programs to organizations in Indiana and West Virginia.  The Alliance for Performance Excellence approved the expansion after a nation-wide competitive process that included proposals from a number of states.  The Alliance is a non-profit network of national, state and local Baldrige-based award programs, associated with the American Society for Quality and the U.S. Department of Commerce's National Institute of Standards & Technology that administers the Malcolm Baldrige National Quality Award.  
OPE is Ohio's Baldrige-based award program that administers and presents the Ohio Awards for Excellence, including the Governor's Award for Excellence.  OPE partners with organizations using the internationally-recognized Baldrige Criteria for Performance Excellence.  OPE’s primary product is a comprehensive organizational assessment that helps leaders better understand and prioritize key strengths and opportunities for improvement.  While the assessment lays the foundation, OPE’s main focus is on organizational learning, resource optimization and continuous improvement. 

Under the visionary leadership of OPE's Board Chairman Frank PĂ©rez, former President & CEO of the Kettering Health Network in Dayton and Paul Worstell, former President of PRO-TEC Coating Company in Leipsic, OPE has worked tirelessly to develop a strategy which will give Indiana and West Virginia organizations the same great opportunities OPE has afforded Ohioans for more than a decade.  With this decision, OPE will grow into a regionalized program throughout all three states. 

The mission of OPE is to cultivate performance excellence and continuous improvement among business, education, government, healthcare and non-profit organizations.  By providing a framework for performance excellence through the Baldrige Criteria, organizations have a greater focus on customers, process management, work systems and organization-wide results.  These organizations typically see lower costs, improved productivity and rises in both employee and customer satisfaction. 

This year's OPE Award recipients will be honored at the annual Quest for Success Conference - “Harvesting Excellence” to be held on September 19-20 at Cherry Valley Lodge, Newark, Ohio.  The two-day conference will feature four of the seven 2010 Malcolm Baldrige National Quality Award recipients and will provide numerous opportunities to learn about role-model performance management practices, share great ideas with colleagues, and benchmark world-class results. 

For additional information please visit the OPE website at www.partnershipohio.org or contact Al Faber, President/CEO, Ohio Partnership for Excellence, 829 Bethel Road, #212, Columbus, OH 43214 or phone (614) 425-7157.

Saturday, September 4, 2010

Rounding to Influence

A former boss of mine introduced me to the concept of "Management by Walking Around". I've seen many leaders fully endorse using this concept with highly variable results. Maybe there's something more than just being visible?

The Sept/Oct 2010 edition of Healthcare Executive published an article from Dr. James Reinertsen about rounding to influence staff behavior and adoption of best practices. The Institute for Healthcare Improvement has made available the reprint here.

The following is an excerpt of the article:

Rounding to Influence
Rounding to influence is one element of an evidence-based bundle of leadership methods used in highly reliable organizations. Rounding to influence is not quite the same thing as leadership safety walkrounds, in which leaders go to hospital units and visit with staff to send a signal that they care about the hospital’s improvement agenda, want to gain better awareness of safety issues and want to build relationships with frontline staff. While these are all desirable outcomes, they don’t drive the successful execution of specific safety or infection control practices. Rounding to influence is much more focused. It’s not just about leaders being seen—it’s about what leaders are seen doing and asking.